Civility is the act of showing regard for others by being polite, like the civility you showed in speaking kindly to someone who has hurt your feelings.
noun [具体名词] 礼貌；礼仪；端庄
Staff members are trained to treat customers with civility at all times. 全体职员接受训练，以便在任何时候对顾客都以礼相待。
